Extra Space Storage

The code that was set up for me worked to get me into the facility, and the front doors. However, after working in my unit, I was not able to use my code to get back on the elevator! I was stranded in the basement! I had to call a friend to get their code to get me out.

Clean facility and in excellent condition! Easy to setup a new rental esp in an emergency after hours. However, we were denied access during use of their facility while we were moving in. We had paid for 24hr access but after 10pm which is their normal closing time, our access code stopped working. I tried that night to call for help but there was no after hours phone number provided on their paperwork or posted on the walls. They eventually corrected it the next day but it caused stress and delays for us. My family and I had to work as a team to ensure we weren’t locked out of the facility by keeping one person inside at all times (you could leave exits without the code but not enter them). Overall the experience has been positive.