Extra Space Storage - 3589 - King of Prussia - Henderson Road

I reserved a unit online and for some reason was unable to complete the registration process online. Didn't matter, got a call from Life Storage later that day confirming my reserved unit, so I showed up to the store they got me set up immediately. The staff was friendly, knowledgable, and got me set up in minutes at the store. Facility is clean, well lite and easy in and out.

Great service and easy access to the place

The overall service was good. I felt misled because I brought my own lock, was told it was the wrong kind, I asked what kind and that I would go to Walmart to get it and come back. The representative stated he didnﾃ｢竄ｬ邃｢t think Walmart sold this kind and would show it to me once we got to the unit, once we got there, he opened the lock and told me how to install it. Once we got back to the office, I looked it up and Walmart does in fact sell it for $11 vs the $19.99 they charge. I asked if I could get the one from Walmart and get credited for the one from them and he responded no because I already had the keys. Well yes I had the keys because he opened the lock vs giving me a choice to get my own. This practice comes across as very dishonest and a money grab.

Good service, friendly helpful.

Excellent security. Units in good condition. You may want to sweep the driveways of debris, esp. back driveway at the bottom. Thank you!