Public Storage - Gallatin - 209 Hancock St

I called to upgrade my unit and was transferred four times before finally ending up with the local unit and having to leave a callback number. Your people don't know what each other does and doesn't do. Upon finally getting through to the local lady, Sherry, I was set up with an appointment to talk to her later. At the appointment, I was allowed to upgrade, but not at the prices advertised online. At one point I decided to cancel, but was told I would not get a refund. So, I went ahead with the upgrade. If Sherry had not taken care of me in the end, I would have cancelled anyway. No happy!

Friendly folks, good communication. I like the security and the fact that all units are inspected daily for security. Also like that the facility has set hours of operation.

Clean and easy access to move in

This was perfect for my move. Thanks a bunch!

The lady that was there Saturday morning when I was moving in was so sweet, patient and helpful.