Public Storage

1/23/23**It would be fair for me to post an update to my original review** After ALL the below chaos, Public Storage finally got some people on site!! They were very courteous and helpful and performed a great recovery effort from the initial interaction. Thank you.  I'm now satisfied!! This is the absolute worst place to rent a storage unit AND IT'S NEW!!!! It started off great, came to the facility, looked at a unit, changed to a unit more accommodating and told him I would return if I needed to adjust move in. Showed up 1/18 @ 200 sat there 30 minutes. Called multiple people to find out where this person was because according to them, someone should have been here. Call escalated, she called District Manager twice, they didn't answer! Had to change my reservation to next morning 930am(today). I'm here, where is the staff member? It's now 10:17!!! Made more calls. This lady says, this facility is by appointment only..it's not on the door signage or a voice-mail so who did you advertise that to??? Lady says, I'll call AROUND to the other facilities and see if someone can come assist you. She called ONE PLACE to a person who just got back from a leave and was working BY HERSELF and had her call me to tell me this, and to also state the person was in the emergency room!! SINCE YESTERDAY?? No sign on the door to let people know what the hell is going on. And you're taking up MY TIME and wow I don't think I'll be giving you my money. Disrespectful of people and their time. These people are giving you their business! Show some respect!

1/23/23**It would be fair for me to post an update to my original review** After ALL the below chaos, Public Storage finally got some people on site!! They were very courteous and helpful and performed a great recovery effort from the initial interaction. Thank you.  I'm now satisfied!! This is the absolute worst place to rent a storage unit AND IT'S NEW!!!! It started off great, came to the facility, looked at a unit, changed to a unit more accommodating and told him I would return if I needed to adjust move in. Showed up 1/18 @ 200 sat there 30 minutes. Called multiple people to find out where this person was because according to them, someone should have been here. Call escalated, she called District Manager twice, they didn't answer! Had to change my reservation to next morning 930am(today). I'm here, where is the staff member? It's now 10:17!!! Made more calls. This lady says, this facility is by appointment only..it's not on the door signage or a voice-mail so who did you advertise that to??? Lady says, I'll call AROUND to the other facilities and see if someone can come assist you. She called ONE PLACE to a person who just got back from a leave and was working BY HERSELF and had her call me to tell me this, and to also state the person was in the emergency room!! SINCE YESTERDAY?? No sign on the door to let people know what the hell is going on. And you're taking up MY TIME and wow I don't think I'll be giving you my money. Disrespectful of people and their time. These people are giving you their business! Show some respect!

1/23/23**It would be fair for me to post an update to my original review** After ALL the below chaos, Public Storage finally got some people on site!! They were very courteous and helpful and performed a great recovery effort from the initial interaction. Thank you.  I'm now satisfied!! This is the absolute worst place to rent a storage unit AND IT'S NEW!!!! It started off great, came to the facility, looked at a unit, changed to a unit more accommodating and told him I would return if I needed to adjust move in. Showed up 1/18 @ 200 sat there 30 minutes. Called multiple people to find out where this person was because according to them, someone should have been here. Call escalated, she called District Manager twice, they didn't answer! Had to change my reservation to next morning 930am(today). I'm here, where is the staff member? It's now 10:17!!! Made more calls. This lady says, this facility is by appointment only..it's not on the door signage or a voice-mail so who did you advertise that to??? Lady says, I'll call AROUND to the other facilities and see if someone can come assist you. She called ONE PLACE to a person who just got back from a leave and was working BY HERSELF and had her call me to tell me this, and to also state the person was in the emergency room!! SINCE YESTERDAY?? No sign on the door to let people know what the hell is going on. And you're taking up MY TIME and wow I don't think I'll be giving you my money. Disrespectful of people and their time. These people are giving you their business! Show some respect!