Public Storage - Aurora - 15600 E Mississippi Ave

Storage was hard to get into my access code didn't work but eventually management fixed it. There was only one cart for entire facility which makes it harder on us customers. Jennifer was pleasent

Nice enough gentlemen running the place - when he was not dealing with IT issues or out of the office on other matters. Not having a second person on hand to assist was showing to be a point of frustration for both customers and the "manager" as well. Computer system was down when I arrived, and I was sent to another location to "check in" to my unit. When I returned the system was back up apparently, and a line of customers were awaiting their turn. One actually got tired of waiting and put her retail items back on the shelf and left. I had "signed out" a moving cart (leaving my I.D. in the office), and became concerned I might be stuck at the storage location because the manager had left the site (lunch?) and of course locked the office. Another gentleman came to pick up/drop off items at his unit and asked to use my cart, since he couldn't get one from the office. I was done with it, so I let him use it. Thankfully, just as I finished off unloading all my items the "manager" returned and I retrieved my I.D. and left. The overall experience was mediocre at best - too many "lows" dragging down the highs. Also, an unfortunate effect of the delays was the extra charges I got hit with on the moving truck because I ran over my intended return time. Thankfully, I was able to have those refunded / negated by the truck rental company once they were told my story.