SpareBox Storage - Amherst

There is no human customer service on -site, and that wasn't communicated. What's worse, there's very bad reception in that area, so completing the reservation over the phone was not easy. In general, I had zero knowledge of what to expect on site. My movers had to leave when it took long to figure out the facility. In addition, I was recommended a very large storage unit, despite the fact that I told the rep I only have a few items. A rep on the phone refused to transfer me to a supervisor to discuss this.

Inside was many spider webs and Spiders but unit was very good size for us.

Process was simple. Booked online and just showed up. I was surprised that there was not a person working, instead a kiosk. Kiosk was easy to use.

The whole process was very easy, and they were very helpful and responsive.