Public Storage

I normally don’t make the effort to leave reviews, but Arlene is just so helpful, friendly, and kind every time I visit this location that it makes the trip here more enjoyable than a chore. There’s no way I could not leave a review about such a remarkable employee. No idea what she’s currently being paid, but no matter what it is I say give her a raise! Thanks for such great customer service.

This mixed bag company and facility has one bright, shining light-- that being its primary manager, Arlene. Four of the units, all outside the gate, were broken into last Sunday morning while she was on her weekly two days off. One of them was mine-- a 10'x10' unit. Neither the follow-up with the customers nor the securing of the damaged hasps on the door frames was handled well, in my humble opinion, by the person working the custodian job in Arlene's absence, nor the person who was referred to as either the BM (Business Manger, I assume) or District Manager. As a result, I had to go to the Upper Arlington Police Department myself on Monday morning to find out "the rest of the story", as Paul Harvey used to say. And, upon inspection of the jerry-rigged hasp on the door frame to my unit after the burglary, I realized that anyone with a standard screwdriver or a nut driver could easily and quickly remove the screw holding the bottom part of the hasp on the frame and gain entrance to my stuff. Child's play. When Arlene came back from her Regular Days Off and discovered what had happened, though, she conferred with me to find out if I was missing anything. Interesting enough, I wasn't, though three of my plastic storage totes had been opened. Nothing of interest to "pry and grab" robbers trying to to a quick turnaround sale to a pawn shop or whatever, I suppose, even though there WAS a $4,000+ wheelchair and accessories being stored in unit K001. Having no security video cameras, static (think game trail cameras) cameras, or motion sensors anywhere on the property, I appealed to Arlene's better sense about the stunning lack of security of my property in that unit, especially now that the week hasp now was even easier to thwart after the break-in. I told her I would, therefore, have to move if the company didn't make this right. She appealed to her manager, in turn, to move me to a unit inside the gate as well as give me a free 30 days of rent for my trouble and consternation. She came back to me and told me the DM didn't agree with her-- he refused to "make good" the bad situation. I then laid out for her Amy plan to inform the police of the developing scenario, as well as the BBB in the area, as well as write appropriately negative reviews on Google, Apple Maps, and Yelp if the DM continued to not want do "the right thing", especially since the facility did indeed have a 10x10 unit available for me within the fence. She once again pled her (my) case to her boss, this time undoubtably at some risk to her own relationship with him and her job. He relented, though, and I am now moving my goods in storage to a unit inside the fence. Also, Arlene did in fact arrange for a "complimentary" month of storage fees. Were it not for Arlene, personally, this bad situation would have gotten even worse-- for all parties, not just me. She "saved the day" through her sense of fairness to everyone. Though the burglary didn't occur on her "watch", she has fixed the problem for her loyal customer that has thrown thousands of dollars their way in the past years. Attagirl, Arlene! Instead of 1 star, you have earned your facility a 5-star rating by showing "the right stuff". --Jay