Public Storage

This Public Storage location is clean and the grounds are well maintenanced. This is achieved because of the storage facilities on site manager Corin who is also friendly and helpful to all the tenants.

(I could have SWORN I posted this last month, but I couldn't verify so I'll try again) One word: Corin In my many years of experiencing customer service from the vantage point of being an employee, being an employer or being the customer, I've never had a more satisfying experience last week at the Public Storage in Pleasure Point. A few days prior to my visit with Corin (of which I shall be describing shortly), I reserved a 3rd floor 5 x 9 unit (with another pleasant and helpful gentleman whose name fails me at the moment). My first choice was an available 4 x 9 EXTERIOR unit. By the time we returned from the viewing, I was told that I couldn't pay cash. Then I couldn't use my cellphone to pay. Only way I could get the 4 x 9 was going online (through my phone) which I suck at doing (and the PS site's interface wasn't as intuitive as I would have hoped for). By the time I figured it out and was ready to choose the unit, the site now proclaimed that the 4 x 9 was no longer available. Somebody supposedly reserved it from right underneath my nose. This was assumed to be so because the clerk had no access to the individual's name, etc. Melancholy set in, but only for a day did it last. The next afternoon (Feb 5) I received a notification of a reservation I (allegedly) had made for two days into the FUTURE? I knew I didn't do that yesterday FOR SURE, but, I saw that it was for the 4 x 9! Not leaving anything to chance I hustled over to the Portola PS (with my truck already full of junk for a 3rd floor drop-off) hoping for a miracle. That miracle was Corin, with the million-dollar smile and billion-dollar attitude. (to be continued)

(I could have SWORN I posted this last month, but I couldn't verify so I'll try again) One word: Corin In my many years of experiencing customer service from the vantage point of being an employee, being an employer or being the customer, I've never had a more satisfying experience last week at the Public Storage in Pleasure Point. A few days prior to my visit with Corin (of which I shall be describing shortly), I reserved a 3rd floor 5 x 9 unit (with another pleasant and helpful gentleman whose name fails me at the moment). My first choice was an available 4 x 9 EXTERIOR unit. By the time we returned from the viewing, I was told that I couldn't pay cash. Then I couldn't use my cellphone to pay. Only way I could get the 4 x 9 was going online (through my phone) which I suck at doing (and the PS site's interface wasn't as intuitive as I would have hoped for). By the time I figured it out and was ready to choose the unit, the site now proclaimed that the 4 x 9 was no longer available. Somebody supposedly reserved it from right underneath my nose. This was assumed to be so because the clerk had no access to the individual's name, etc. Melancholy set in, but only for a day did it last. The next afternoon (Feb 5) I received a notification of a reservation I (allegedly) had made for two days into the FUTURE? I knew I didn't do that yesterday FOR SURE, but, I saw that it was for the 4 x 9! Not leaving anything to chance I hustled over to the Portola PS (with my truck already full of junk for a 3rd floor drop-off) hoping for a miracle. That miracle was Corin, with the million-dollar smile and billion-dollar attitude. (to be continued)

I've been renting here for years and constantly received the best service from Corin. Good clean place to store. Corin is always great. Why go anywhere else!

I've been renting here for years and constantly received the best service from Corin. Good clean place to store. Corin is always great. Why go anywhere else!