Public Storage

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.

Small site. It was okay. I didn't have a problem with bugs or anything. The issue is, they now have a kiosk. You can't speak to an actual person unless you catch them outside. I called to move my storage unit to a different size, once you hit the button to speak to someone, it took me right back to the prompts again. I drove up there, the kiosk has a feature to call to get a live person to come out. It never rang. No one came. I reserved another unit online to switch to. There is not a feature to switch your storage, only to reserve a new one. They charge another lock and administrative fee. I finally saw a Manager outside. Told him what I was trying to do and what the online site was trying to charge me. He stated I had to pay another lock fee because everything is now automated and they need to know that I have a lock... what?? I'm already renting here so I have to already have a lock.. I moved my storage across the street because of the lack of live help. Tthe Manager stated," they've had a few people come from public storage to them over the past few months. They are also almost at full capacity now and they are bigger site than the public storage site... If everything is going automated, make sure it's customer friendly... you guys will be losing a lot of customers.

GOD thank you for all of your blessings!

GOD thank you for all of your blessings!