Public Storage

Had a great experience. Would recommend your service to others.

My review keeps changing with this company. The people are really pleasant, but they often have people like me complaining that they are being charged a different amount and it goes up between $50 and $75 yearly which is outrageous. I believe as a long term customer, my rate should be moderated. If, the rate is bu demand, but you have no more units, that doesn't mean the demand has increased; it means you maxed it out. Maybe you need to go to the bank and start a new location which should have indoor service and air quality. Originally, I purchased a large unit for my truck and storage. I received a good price at first of $270. After being there for years, they increased my rent by $75 which could get me a secondary unit, and I wasn't informed because my mailing address was not transferred when the mail company shut down. I never received a letter or email. Now a few months later, they are charging an additional $50. So now I was supposed to pay $400, and I was outraged that my rate is not consistent when I had a contract, I'm still not being informed, and I'm a long time customer. I figured I was just going to take my stuff somewhere else; however, when I called the location of my unit, the nice lady was able to reduce my rate to something I am happy with. I plan to stay there longer now. There are mice that can enter the units from the unit doors, but I bought a rat pack last year. Besides the company being inconsiderate and not straight forward, the customer service is really excellent when it comes to talking to the people.