Public Storage

I went into the office to try and get my storage unit downsized. I was worried I would get overcharged and that it would be a difficult move into another location. However, that morning, I met Raina at the front desk and was spectacularly impressed. She knew the system well and was able to get me transitioned into a smaller unit just a few feet away. She made sure I wouldn’t pay a dime more during the move and nimbly worked through the system to make everything happen in a matter of minutes. Within 20 minutes, I had everything moved from one storage unit to another and my bill was slashed in half. At a time where customer service has become very challenging, Raina hit a home run. She was courteous, friendly, and clearly a hard-working employee. I almost forgot that all of this happened on a holiday too! I can’t say enough good things. Promote Raina and give her a raise. This experience has stuck with me for weeks and has made me a loyal customer for years to come.

I went into the office to try and get my storage unit downsized. I was worried I would get overcharged and that it would be a difficult move into another location. However, that morning, I met Raina at the front desk and was spectacularly impressed. She knew the system well and was able to get me transitioned into a smaller unit just a few feet away. She made sure I wouldn’t pay a dime more during the move and nimbly worked through the system to make everything happen in a matter of minutes. Within 20 minutes, I had everything moved from one storage unit to another and my bill was slashed in half. At a time where customer service has become very challenging, Raina hit a home run. She was courteous, friendly, and clearly a hard-working employee. I almost forgot that all of this happened on a holiday too! I can’t say enough good things. Promote Raina and give her a raise. This experience has stuck with me for weeks and has made me a loyal customer for years to come.