Extra Space Storage

I had a very mixed experience with Extra Space Storage. As other reviews have mentioned, Luis, Eric and all the staff I spoke with were helpful, responsive and the customer service was great as well. I was able to coordinate with Extra Space and my movers, and did not even need to be there for my cross-country move-in. Similarly, the move-out process was streamlined and easy. The facilities were clean and my possessions were stored safely for over a year. Where I was very disappointed was in terms of their pricing model, which is clearly a function of their corporate business model (and being a franchise) rather than a reflection of the McGrath Highway location in Somerville. As my husband and I did not know how long we'd use the space, we went with a month-to-month contract. What I did not know and have not read in any other reviews, is that when you go with a month-to-month contract, they bump up your monthly storage fee every 6 months or so based on "market rates." When I rented a 10' x 7' unit in June 2022, they quoted me $390/month and gave me the first month free. In September 2022, they sent me a notice in the mail that my monthly fee was being increased to $490/month the next month. I contested the increase and they were able to decrease my monthly fee in November back down to $416/month. Last month, in July 2023, I received another 30-day notice in the mail that again my monthly fee was being increased to $520/month the following month. With this second increase, I decided it was time to do some pricing research. With a couple of calls to facilities outside of the Boston area, I secured a 10' x 18' unit in July 2023 at $272/month in Peabody, MA. I was amazed that I could secure a unit nearly double the size for less than half of what I would pay pending the rate increase, only 30 minutes outside of Boston. When I called Extra Space to price check, they were surprised to hear my current monthly storage fee and said so, until they realized in hindsight my contract was actually at their facility. Overall, my two cents are that Extra Space Storage is ideal for shorter term storage needs as well as for customers for whom pricing is not a factor. It is a franchise and does not have the feel of a small business if that is important to you, which I did not realize just how important it is to me until having this experience.

Great!

All process done online, quick and easy!

Luis and Eric was extremely helpful and informative. Best in class customer service and would highly recommend them if you’re deciding to pick their locations

Excellent Job by Luis De Toledo!! He’s a keeper give a raise, he’s been very very helpful.