Public Storage

Love it !!!!!!

Love it !!!!!!

I had a huge problem that most people would have flipped out over, but after dealing with the manager, Gladys, she did everything in her power to rectify the situation! She kept me as a customer & gained a new allegiance with me!

I had a huge problem that most people would have flipped out over, but after dealing with the manager, Gladys, she did everything in her power to rectify the situation! She kept me as a customer & gained a new allegiance with me!

I want to thank Miss Gladys so much for her amazing efforts as a property manager at public storage at the wigeon road location in Norfolk va . Firstly she has made every attempt to do wonderful customer service for us, I can tell she takes pride in the property. We were having some difficulties trying to get into our storage unit, and she actually was making herself available to us even though it was her day off on New Year’s day on a Sunday. She waited for us almost 2 hours so that way we could get there in time so that way she could help us with our storage situation. I truly truly appreciate her Customer Service, if it was not for her we would’ve not been able to move our stuff for another three weeks. Because of her efforts I was able to get my furniture and items out of the storage when I had the truck to transport it. Otherwise I would’ve had to reschedule a time to use the truck to get my items in the next time I would’ve been available wouldn’t of been for another three weeks. So now my two-year-old can rest easy at night with all her toys in her items in our new place. Thank you so much Gladys for all your work. The place is sparkling clean, I would highly highly recommend this storage facility to anyone. It had the best deals in the best customer service. You can tell Gladys isn’t just like regular employees, she takes pride in her work, followed up with me multiple times to let me know she was out of the office and she’d be out on property and to look for her car . Just can’t think her enough for her time and consideration. I really wanted to leave a good review for her thank you so much Gladys !