StorQuest - Hilo / Kalanikoa

Helpful, clean, close by. Everything I need and affordable! Secure.

Friendly helpful and courteous staff to assist with questions of all kinds. Facility in excellent condition.

Told office open 9-6, took a cab at 10:30 to secure and pay for unit after recieving an email to find a notice that it was closed till 3pm. I then got repeated message that voice mail was full until 3:40pm. Told I could return the next day after my class at 11am. Upon arriving by cab I was told I had no reservation! That was resolved by showing the email I recieved . But the description I was given was inaccurate the facility was NOT 3 stories , NOT always open office 9-6, NOT resident manager operated. Disappointed that the "ceiling" of the unit was like chicken wire,NOT enclosed entirely. Upon leaving the gate did NOT require me to enter my code but opened automatically and allowed a large box truck and a SUV to exit before closing ,a security concern for me. The office staff person was friendly.

Easy friendly n gives space for privacy

I really appreciated the woman at the front desk going out of her way to help me. It made the process super easeful and stress free. The facilities are clean. My only feedback is that there should be a place for customers to put trash.