Extra Space Storage

Competitive price for the size of unit. Buildings/grounds were kept clean; temp control was good. Very few bugs noted and those had "departed from this mortal coil". There were two managers in the 18 months were rented there; both were/are excellent. I dropped a star for two reasons: 1) There were "never" any carts available, at least in our building. My understanding is that they were stolen regularly. We just brought our own for our clean out. This was a big inconvenience for regular trips. 2) Poor communication: the front gate was hit by a vehicle and damaged to the extent that it was unusable. (Yes, there is a second gate for access.) It took what seemed to be an incredibly long time to repair (ie, MONTHS). When repair was completed, we discovered that our access code no longer worked--and were just lucky that the office was still open for that day! Turns out that a new entry system was installed during the repair. That's great, but where was our notification of all this? So, no email about the damaged, unusable front gate; no updates as to its repair timeline, and nothing about how to access the property with the new system. I've almost talked myself into giving only 3 stars, but the place did serve a good purpose for us, for a good price, and the staff was excellent.

Always clean. Customer service is excellent.