Extra Space Storage

It’s very stressful picking a storage unit but Jennifer really helped to assuage my fears because if you’re not worried about break ins then you’re worried about rats at any storage facility. It’s a big deal to trust your items somewhere away from you! The unit I chose at this location was very clean, some of them were built within the past 3 years, and their customer service is top-notch. I got a good price that I was able to prepay for (along with the insurance) for several months to “set the price” and not worry about suddenly getting an email that the price would go up the next month which is what many facilities told me they had the right to do. I understand extreme rate fluctuations is kinda the whole business of storage units, but it defeats the point of thinking you have your items safely in one spot after a lot of research, if suddenly you’ll be priced out the following month and need to move your stuff again…so I was very happy they offered this option and it’s not just a bait and switch move-in special. I believe you can pay up to 24 months in full (along with the insurance amount you choose) if you want to “keep the price for a certain length of time”. And if you decide to move out sooner you can have the remaining time prorated/refunded depending on your move-out time frame…The price online was correct when I showed up, they offer specials sometimes that are also accurately reflected online. Just make sure to reserve it (for free) while the price you want is “live” bc it could change the next day and they would have to do whatever the current online rate says which could be very different if you hadn’t made a no-obligation reservation. In my case when I showed up they said the rate had already doubled online but luckily I’d made the free reservation online for the previous price. When I checked online it was true that the rate had already gone up, they weren’t just saying that to get me to rent the unit. But luckily I’d gotten it at lower price. They’re very straightforward about their processes and try not to surprise you. Jennifer is the kindest person who is really fantastic at customer service and very genuine. She showed me multiple units just because I was curious and nervous abt choosing one, and helped me pick one that would meet my needs, each time enthusiastically driving me around on the golf cart to see them. She even checked on me while I was loading my stuff in. She’s just a lovely person who is very upbeat and enthusiastic about her job. She really strives to make customers feel better about storing their belongings there (if you’re like me and very anxious about this) and loves her job. She deserves an A+++ for customer service and friendliness.

Jennifer Was a nicest person I ever met. She's a keeper for the company.