Extra Space Storage - 1801 - Ridgewood - Cypress Ave

Units are clean, elevator works, staff is helpful.

The manager, Joy, took the time to show me a couple of units, even just as the place was about to close up.

First time was great and the service was good, however I went today 9/8 at 11am and one of the employees was unprofessional and rude. She wanted me to bring a ladder under the doors to my unit. My 55 year old mother who is shorter than I was with me and the employee said “not the little one” to help, when told I was pregnant and could not her response was “oh shit” rather than an apology. She was very rude and sarcastic, however we remained kind and apologetic for bothering her although it is her job. She then tossed the big ladder down on my moms arm, who again is 55 years old with fragile bones. Had she broken my mother’s arm there would be a serious lawsuit, she again was not at all apologetic, my mom continued to be sweet although she was now hurt. My moms arm is now bruised, I really did not appreciate the service at all.

Best experience ever on a storage facility!. The space is super clean, and the people are super nice and help me out a lot solving all my questions and even giving me some tips for he moving in.

Great! The staff were friendly and helpful. The facility is clean and easy to use and move in