KO Storage of Granbury - 6101 Fall Creek Hwy

Very satisfied with customer service, cleanliness of unit, and overall experience of renting from KO Storage.

Needed to move my stuff from another city to this location. I rented the unit from an ad with an online promotion of one free month. I specifically chose this situation so that I could give notice to my other storage place and it would be no extra cost to me. I wound up having to spend extra phone and e-mail time that I did not expect, and-there were issues over insurance I carried my own already. They implemented their insurance and billed me for it after I had already shown proof of my current policy but we worked it out. SHAY at the headquarters she helped me get everything Straightened out if I could write a review on her I would give a five star rating. reason for my 3 1/2 star rating is that it is hard to get a hold of a person on site.and it was a bit of a hassle. When I did finally see somebody in person it was not a bad experience we did have a lack of communication over an upgrade. Because in the (ONLINE promotion )the free month and price was my reason for choosing KO . I upgraded to a larger size unit however I was not told that the promotion would not apply to the upgrade slight oversight Iﾃ｢竄ｬ邃｢m sure. And a case of the ﾃ｢竄ｬﾅ迭ight hand not knowing what the Left hand is doing ﾃ｢竄ｬﾅ殿ll in all, itﾃ｢竄ｬ邃｢s a pretty nice facility Thank you Shay.