Public Storage

Last month I ran around with the firm intention of paying my storage bill one day prior to the late fee kicking in, life happens. I went to four(4) Public Storage locations in Charlotte along .the North Tryon area only to find out none of those location were staff by a worker, the offices were all closed along This appears to be an extortionary conduct on the part of Public storage. They appear to be intentionally closing locations the day prior to the insertion of their late fee. In addition they make it very difficult for you to make payments on line on certain accounts. Calling their customer service number is useless and a waste of time nothing ever gets resolved. I have never encountered a company that makes it so difficult for you to submit a payment. Then the late fee for the month of December was subtracted. A fee that should not have been added in the first place. The fee should have been removed from the monthly fee. Because I was never able to receive a link to submit payment. The company often makes it difficult to make payment so that they feel justified in charging late fees. I also went to a South Boulevard location, and the electricity went out, so payment could not be accepted. Then most recently their very rude contentious manager, Halo called and shouted at me on the phone about the very bill I attempted to pay. I asked her not to call my phone and hung up on her. This manager is continually disrespectful and surly. And I prefer not to deal with her. December 17th, I went to pay this month’s bill. It shows up as pending according to my bank. However Publics Storage kept telling me it did not go through. two pending charges were debited from my account, one for $120 and the other for $129, yet the manager at 1001 N Tryon kept telling me it did not go through. The system is flawed. On Saturday, xmas eve a gentleman called me claiming to be a representative of Public Storage. He informed me of what I already knew. The bill had not been paid. I informed him that many attempts had been made to pay the bill. I also told him that the company does not make it easy to make payments. I am looking forward to the day I can remove my possessions out of my unit at this unfair deceitful company.

Last month I ran around with the firm intention of paying my storage bill one day prior to the late fee kicking in, life happens. I went to four(4) Public Storage locations in Charlotte along .the North Tryon area only to find out none of those location were staff by a worker, the offices were all closed along This appears to be an extortionary conduct on the part of Public storage. They appear to be intentionally closing locations the day prior to the insertion of their late fee. In addition they make it very difficult for you to make payments on line on certain accounts. Calling their customer service number is useless and a waste of time nothing ever gets resolved. I have never encountered a company that makes it so difficult for you to submit a payment. Then the late fee for the month of December was subtracted. A fee that should not have been added in the first place. The fee should have been removed from the monthly fee. Because I was never able to receive a link to submit payment. The company often makes it difficult to make payment so that they feel justified in charging late fees. I also went to a South Boulevard location, and the electricity went out, so payment could not be accepted. Then most recently their very rude contentious manager, Halo called and shouted at me on the phone about the very bill I attempted to pay. I asked her not to call my phone and hung up on her. This manager is continually disrespectful and surly. And I prefer not to deal with her. December 17th, I went to pay this month’s bill. It shows up as pending according to my bank. However Publics Storage kept telling me it did not go through. two pending charges were debited from my account, one for $120 and the other for $129, yet the manager at 1001 N Tryon kept telling me it did not go through. The system is flawed. On Saturday, xmas eve a gentleman called me claiming to be a representative of Public Storage. He informed me of what I already knew. The bill had not been paid. I informed him that many attempts had been made to pay the bill. I also told him that the company does not make it easy to make payments. I am looking forward to the day I can remove my possessions out of my unit at this unfair deceitful company.