Extra Space Storage

I had a situation regarding my storage unit and explained to the manager Elaina. She looked into the situation and got back to me in a very timely matter, and took care of the problem for me. I really appreciate that she took the time to do that and got back to me very quickly in response.

Elaina, the manager is GREAT. She’s dedicated , hard working, conscientious and always has a BIG smile on her face . She is CONSISTENTLY pleasant and welcoming despite the HEAT here in the desert. She is a super star, DON’T Lose her. It’s because of her, the overall rating is 4. As a company I would rate you as a 2 or 3 at best . You don’t do a great job orienting new hires to a new area. I took it upon myself to provide Elaina with local newspapers, magazines, maps and just general info on the Coachella Valley. The staff was cut to bare bones , but happy to see that’s improved . My storage unit is in an enclosed area. It requires me to walk down a hallway way to access my unit. In the past, that hallway was always immaculately mopped &waxed. That has no longer been the case. There is rubbish, debris, bird feathers etc lining the hall. I keep a broom in my unit to sweep before I can use my unit . I don’t believe Elaina has enuf help to keep the hallway clean .With her work ethic, if it could be done it would be done. I realize my views here are insignificant in the big picture of running this facility. I will add I’ve been storing here since 2009.