Storage Sense - Waynesboro

Nice set up lots of cameras. Could use signs directing to the storage unit

Probably the easiest experience of renting a storage unit ever

I had a good experience with my move

Easy paperwork process, easy portal and payment, plus good promos!

We were seeking a large, reasonably priced space to keep our household goods while we are in the process of buying a home and relocating. I chose this facility due to price and its location near our future new home. When I arrived with my first load, my assigned space had someone else's locks on it, and I could not gain access. Since there was no staff onsite, I expected to go home angry with my car still full of stuff. To my pleasant surprise, when I called the customer service number, I got 5-star service. The rep stayed on the phone with me for probably an hour as she worked to find a solution to the problem. She was able to transfer my rental to a different space and provide me with the codes to remove the facility's locks from it so I could store the items I brought with me. We all wish we didn't run into these hiccups at all, but when I did, I was very grateful for the top-notch customer service I encountered.