Public Storage - Seattle - 1515 13th Ave

Renting a storage unit is such a mundane chore, and I didn't expect that doing the requisite paperwork would actually be pleasant. But the staff person, Janelle, clearly has a customer service superpower and turned what could have been drudgery into a fun experience. The staff was also very accommodating to the movers. There's off-street parking which is convenient, and the app makes access very simple.

The facility is clean and in a nice location, however itﾃ｢竄ｬ邃｢s not very well designed inside. There are many pinch points in the hallways where they decided to squeeze extra tiny units in and they make it difficult to move large items in and out. I couldnﾃ｢竄ｬ邃｢t even get one of the tools I needed to store in at all. As well, one of the two elevators was broken during move in which greatly impacts access to several floors.

The manager, Coquita, was very professional and courteous. She took the time to show me multiple units until we found the one that I thought would work best. Everything was explained thoroughly and she's been very responsive to follow-up calls for assistance. Would highly recommend her facility.

Great experience at Public Storage! The employee was swift, kind, and seriously knew her job well. She deserves a raise!!!

Look. Storage is storage. The place is clean and feels safe. So, why the 5 star rating? That would be for the topnotch service I received from the young woman who helped. I'm not sure of her name at the moment... it could have started with a Q (?), but I remembered it long enough to sing her praises to your corporate office. These days customer service generally sucks, so I didn't have high expectations going in. However, I was treated with quick and personable (yet professional) service at the counter. I was in and out in no time and left in a better mood than when I arrived. And that's saying something. My advice? "GIVE HER A RAISE!". Good help is hard to come by and she's a keeper.