Public Storage - Memphis - 4910 Poplar Ave

Marilyn is an amazing representative of your company and got me the best unit and price and service I have ever experienced!

Reservation does not guarantee the unit selected will be available even if you make an appointment and keep it. Though I got a larger unit for the same price I think there should be some way to guarantee the unit you reserve. Maybe there is but I just didn't see it. First I'll say that the staff were friendly and the process is simple. However I didn't like being urged to buy stuff. I also didn't like having to buy a lock. I wasn't given an option or told that I had any choice. At least they didn't force me to take their renters insurance at this location even though I already had it. When I went back two days later, a piece tell out of the (supposedly new) lock I paid $20 for. It was after hours so there was no one to help. It seemed to work okay, but that's still something I'm going to have to make a trip for. Also, the gate was standing open when I arrived and when I left. The cover seemed to be gone from the control box. I don't know if some one broke in or if it was just broken. The security door inside (to the first floor units) was not fully closed and anyone could just go in. This door needs to be adjusted so that it closes securely every time.

Nice staff, quick and easy experience.

Marilyn gave me a great deal today and provided excellent customer service! See her for any of your storage needs!

Marilyn and Kathleen were very helpful! Glad to store my stuff here!