Prime Storage - Marietta

I moved from public storage Prime on Canton. My reason for leaving Public Storage is that after 3 months of renting a 10X15 for $218, my rent was raised to $318—no notice, no reason. A horrible way to conduct business. They are losing customers.

Clean facility customer service awesome and professional.

I initially spoke to a customer service rep who set me up. I was told 24 hour access would be 20.00 extra. when I got to the facility I was informed that the price was actually 30.00 for 24 hr access. I was then called back 2 days later and informed I was going to be charged 17.00 for renters insurance....A fee I was never told about. I find it very unprofessional that I was given one price over the phone and a different price at the facility.

I almost went somewhere else because the first representative was a national rep located somewhere else across the country and was not familiar with the location I needed. She was not very helpful at all tbh but Melissa called me back and clarified the situation and earned my business. Thanks again Melissa for going over and beyond to reel me back in because I was gone. Lol

Good so far. I cam from Public storage who jacked up the price of a 10x15 by $30 after 3 months from $140 to $170. I hope this doesn't happen with Prime storage. I spoke with the store manager about this. I understand that prices may go up or down but they have to be reasonable. Being greedy doesn't help the business as clients leave and give you a bad review.