Public Storage - Houston - 11900 Katy Freeway

The unit was a bit creepy and floors were filthy when I arrived but I did everything online and didn’t speak to a rep so 🤷🏽‍♀️ for the price, I won’t complain. I was placed in a building way towards the back of the property with very dim lights. I wouldn’t feel comfortable going back in alone after dark but I appreciate the price I got for it. A cylinder lock was waiting for me on the floor of the unit. There is an elevator but I’m not sure it works, as the downstairs door was locked.

My unit is exactly the size I asked for, but looks nothing like the property I moved out of. My previous building was newly built, and updated technologically- it had an elevator, and the property was well-lit, and super clean. At the property I just moved into, there is a “lift,” for items to be stored, only; the ceiling at my new unit is insulation, and while I did get a climate controlled unit, it feels warm. I think my stuff will be ok, as the property seems secure and the staff is kind, but if I had it to do over again, I’d visit the unit before renting it. I just thought all Public Storage Units looked the same on the inside.

Today I rented a unit at the 11900 Katy Freeway location. The grounds were very well kept. When I arrived the office was pretty packed. I was so impressed with the professionalism I witnessed from Ms. Shannon. With the line as long as it was, she remained patient with each customer, and she gave us all her undivided attention. Ms. Shannon made it obvious that it wasn't just about renting a unit, upon leaving the facility, she welcomed each customer to the location. As she rode around to show me my unit, I noticed that she greeted the customers that were on the property. I would definitely recommend this location to my family and friends.

Nice location easy in and out. Older building but dies the job just fine.

The lady at the front desk was very helpful and accommodating. Fair price