LocalStorage Hermitage

easy to place reservation and pay. very clean

Moved in fine, just not much communication from the owners.

Highly recommend this facility

The person was very helpful and friendly.

The online reservation process was confusing & the phone tag situation to get reservation completed is ridiculous & majorly inconvenient!!! People don't have TIME to sit & wait for phone calls back, ppl like myself wirk 2 jobs and care for family & every moment is pretty much utilized! This 3rd party involved made it even more difficult as I t reserved a unit in Hermitage instead of the Sharpsville unit I'd stated I needed. The initial custome service was not great & thankfully, during the chaotic confusion, I ended up w/ a FANTASTIC customer service rep, Jon, whom eased my stress levels & assisted getting a refund on mixed up unit, get me a unit to local I actually needed (when they said non available) and did pmt for me all at once! I CANNOT STRESS ENOUGH that we STILl NEED to talk to PEOPLE!!! Not online!! I am immensely grateful for the txt frm Jon following up bc the only other help I got was SIX HOURS LATER & was dark!! We wouldn't have been able to access unit if it weren't for Jon reaching out via txt!! I'd NEVER had such a horrendous mess to contend with to get a storage unit. I'm just thankful it's situated and was treated with empathy and compassion by Jon and his great customer service skills! People DO MATTER & moving is stressful in itself!! Let alone all that added turmoil in the mix. I AM satisfied the unit & area is clean & secure, and was followed up w/ this review & to be sure we got in unit. (But there needs to be an on call person or something & NOT the "call this #, we call it for help & we get a vm saying, we'll call ya back!" Then you wait FOREVER or not even get a call back (mine was 6 hours later) That's NOT adequate or professional by any means. It's infuriating.