Public Storage - Durham - 3933 N Duke Street

Everything went great I'm looking forward to being your customer

Great and Easy Experience Everything went smoothly, even with the new COVID-19 precautions. Very glad to see they limited face to face time and were wearing masks. With all that they still explained everything well and answered all my questions.

The reason my review is poor is because of the customer service of one sales manager working at 10:15 am on the 30th of April. In attempts to review the specifics of our payments and options with pro-rating, she was noticeably annoyed, and upon asking to talk with someone else and asking for her name she hung up. I'm now left without an answer to my question and annoyed

Tiffany at the Kangaroo drive location was helpful but the site didn't have what I needed that day; however, she was able to refer me to another location nearby that had exactly what I needed. She called ahead for me to the N. Duke St location and when I arrived there Kendra was waiting for me. She walked me over and showed me a unit and we were able to complete the transaction efficiently. It was a very difficult day for me and both Tiffany and Kendra were so kind, it made the difficult day a little easier being able to get one thing checked off my list.

Kendra was incredibly helpful!!