Public Storage - Brooklyn - 72 Emerson Place

I was annoyed that the units close at 6pm and there isn't much communication with the renter that those hours are in place. Otherwise, great experience!

I had a storage space in Manhattan that I finally outgrew. I plan on moving to Brooklyn so I reserved a space online at Public Storage that was almost twice the space and only a little more expensive than I was already paying. I went to physically inspect the space I had reserved. It was clean and ready to use. The person at the desk, Brian, was helpful and efficient. Our whole interaction was perfectly professional without feeling like just another account. I signed on with confidence because of our interaction.

Very pleasant experience and very affordable

The process is really easy. You call the main phone number and let them know which location you are interested in using, the customer service person give info of how to make reservations, rates and the direct number for the specific location. Right after I got off the phone with the main phone #, the manager of the branch calls and gives more specific info and makes a reservation for you to come in. he even gave me directions on how to get there by train. When I got there, which was early, Daina showed me the storage units. they were friendly, went over the process. I was able to book the unit. Daina and one other person (a guy, can't remember his name) were helpful. It's required to have insurance - I wasn't expecting that but I guess that makes sense since you have a bunch of stuff there. Pauline

So far my experience with Jordan the RF(Relief Management) was great?? She was very knowledgeable about the company and everything they have to offer. Very nice and helpful??. She made my moving in experience for very easy ????