Prime Storage - Florence

Excellent service, clean facility and great value

Smooth process More move in carts need to be available

The facility is very clean and the sales associates are friendly and helpful. I had a moving company move my belongings in, and when I was ready to leave I discovered the door to the unit wasn’t closing. The girl at the front desk got right on it, tried to fix the problem and when she wasn’t able to, contacted the manager, who had it fixed in a little over an hour. My only complaint is that during this weekend, the carts that are normally available during the week weren’t available— at least I couldn’t find any. Maybe they’re only in use when staff are in the office.