Public Storage - Chicago - 1414 S Wabash Ave

Overall I had a good experience with this facility. The only thing where I was initially disappointed - I reserved a 1st floor unit about a month in advance, but on my move-in day was told there were no first floor units available because they function on a first-come first-serve basis for unit availability. The main reason I wanted first floor was just for ease of moving and access when I need something later, but moving was super easy as they provide big carts to use and have elevators, and the units are easy to navigate for the most part. I also got a cheaper price because first floor units are more expensive, so overall it wasn't the end of the world and I am saving some money, I just wish somewhere along the line I had been informed that just because I reserved a 1st floor unit didn't guarantee me one. Or maybe it was somewhere, but definitely not anywhere obvious because I reviewed all my paperwork closely and never caught it. Either way, I was pleased overall.

The staff was not only knowledgeable but they were so kind and helpful. They took the time with me as a customer and they were swamped and helped me with everything. They were awesome!!!!

Best service EVER!!!

Maurice was very helpful. We both joked that my dad's name Cousins names is maurice.!. He deserves a pay raise

Maurice was so helpful and thorough during my meeting. I was late but he was more than happy to accommodate me. he even found a unit for me that I was happy with! I recommend this facility to anyone looking to store their items!