Public Storage

Good customer service. Hema made sure I got what I needed done done

Shanice is the example of what an excellent property manager is like! She went out of her way to help find solutions to work things out with me after falling behind a few months on my rent for the first time in a year and a half of renting with Public Storage. I walked in expecting to speak to a careless dud behind the desk just doing their job since my things were up for Lien sale, but after leaving, she totally changed my mood to feeling positive with her welcoming and bubbly personality because she makes the atmosphere feel that way! She’s very helpful, understanding and will go out of her way to help find you solutions! I felt like I mattered and wasn’t just some customer number to her. She helped me see Public Storage in a positive light again, as a company that values it’s customers by understanding that we all fall on hard times and that they will work with you, especially with how rough things are financially for many people right now! Do not lose her Public Storage!!! She is the management you need to attract and keep your customers!! I was very upset and ready to leave today for good and never look back or recommend it to anyone. I felt this way after speaking with your phone agents who were not at all willing to work with me, not helpful at all, and telling me I had to pay the full amount or lose my stuff in auction in two days, even though this is the first time I’ve fallen behind like this. I was very frustrated and devastated! That really upset me because I didn’t feel they cared to find solutions and to be more helpful. They weren’t willing to work with me to keep from losing my family memories I can’t replace, that’s big! Because of Shanice, I will continue to rent from Public Storage! I had reservations set and ready at a different storage facility and was ready to take my business to them, but she changed my mind! Thank you again Shanice for being the awesome person you are! You were so helpful today!!! ❤️

Shanice is the example of what an excellent property manager is like! She went out of her way to help find solutions to work things out with me after falling behind a few months on my rent for the first time in a year and a half of renting with Public Storage. I walked in expecting to speak to a careless dud behind the desk just doing their job since my things were up for Lien sale, but after leaving, she totally changed my mood to feeling positive with her welcoming and bubbly personality because she makes the atmosphere feel that way! She’s very helpful, understanding and will go out of her way to help find you solutions! I felt like I mattered and wasn’t just some customer number to her. She helped me see Public Storage in a positive light again, as a company that values it’s customers by understanding that we all fall on hard times and that they will work with you, especially with how rough things are financially for many people right now! Do not lose her Public Storage!!! She is the management you need to attract and keep your customers!! I was very upset and ready to leave today for good and never look back or recommend it to anyone. I felt this way after speaking with your phone agents who were not at all willing to work with me, not helpful at all, and telling me I had to pay the full amount or lose my stuff in auction in two days, even though this is the first time I’ve fallen behind like this. I was very frustrated and devastated! That really upset me because I didn’t feel they cared to find solutions and to be more helpful. They weren’t willing to work with me to keep from losing my family memories I can’t replace, that’s big! Because of Shanice, I will continue to rent from Public Storage! I had reservations set and ready at a different storage facility and was ready to take my business to them, but she changed my mind! Thank you again Shanice for being the awesome person you are! You were so helpful today!!! ❤️

Rita was awesome, super friendly and helpful. Would come back and recommend to others.

Rita was awesome, super friendly and helpful. Would come back and recommend to others.